Privacy Policy

Last updated: November 7, 2026

This policy explains how Divanova Inc. (doing business as Repull) ("Repull", "we") handles personal data when you use repull.dev, the Repull dashboard, the Repull API, Repull Connect and the Repull AI Connector for Claude and ChatGPT (the "Service").

When you connect your rental accounts and we process the data in them — including your guests' data — on your behalf, our Data Processing Addendum governs that processing, and you remain responsible for it as controller. This policy covers the data we handle about you as a Repull user and as a visitor to our website.

What we collect

  • Account data: your name, email address, company, password (stored hashed) and how you heard about us.
  • Billing data: your plan, invoices and billing address. Card details are collected and stored by Stripe; we never see your full card number.
  • Connected-account data: the listings, reservations, calendars, prices, payouts, guest messages, reviews and related data from the channels and property-management systems you connect, including guest names and contact details those platforms share.
  • Usage data: requests made to the Service, the pages you visit, device and browser information, IP address and approximate location, and error and security logs.
  • Communications: emails and messages you send us.

How we use it

  • To provide the Service: keep your channels in sync, answer your requests, send the messages and updates you ask for, and run your AI assistant's requests.
  • To bill you and prevent fraud and abuse.
  • To support you and tell you about changes to the Service.
  • To secure, maintain and improve the Service.
  • To meet legal obligations.

AI assistants

When you connect Claude, ChatGPT or another assistant through the AI Connector, the assistant receives the data its requests return while you use it — for example the reservations you asked about. It receives this under your own account with that provider, and the provider's terms and privacy policy apply to what you share with it. You choose what the assistant may do when you approve it, and you can disconnect it at any time from AI assistants in your dashboard. Repull does not sell your data to assistant providers.

Anonymized data

We may create de-identified or aggregated data from data processed through the Service that no longer identifies you, your guests or any person. As described in section 4 of the Data Processing Addendum, we may use it to develop and improve our products, including analytics, benchmarks, pricing and machine-learning models. We do not attempt to re-identify anyone from it, and we do not publish it in a form that identifies you.

Who we share it with

  • Service providers that host and run the Service for us, listed at repull.dev/subprocessors.
  • The channels and systems you connect, when you ask the Service to send them something (a message, a price, a listing).
  • Your AI assistant provider, as described above, when you use the AI Connector.
  • Authorities, when the law requires it, and a successor if Repull's business is sold or merged.

We do not sell or share personal data for cross-context behavioral advertising, as those terms are defined under the CCPA.

How long we keep it

We keep account and connected-account data while your account is active. After you close your account, you can export your data for 30 days; we then delete personal data within a reasonable time and in any event within 12 months, except where the law requires us to keep it, in backups until they are overwritten, and for fraud prevention and dispute resolution. Billing records are kept as long as tax law requires.

Security

Data is encrypted in transit and at rest, AI assistant access tokens are stored only as one-way hashes, and access is limited to the people and systems that need it. The security measures are listed in the Data Processing Addendum, which also sets out how we notify a breach.

International transfers

Repull stores data in the United States. Some of our service providers process it in other countries, as listed at repull.dev/subprocessors. Where the law requires, we use appropriate safeguards such as the EU Standard Contractual Clauses.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict some processing, and to withdraw consent. Email hello@repull.dev and we will respond within the time the law requires. You may also complain to your local data-protection authority. If your data reached us through a Repull customer — for example as a guest — please contact that customer first; we will help them respond.

Children

The Service is not directed to children under 16, and we do not knowingly collect their data.

Changes

We will post changes here and update the date above. For material changes we will also notify account holders by email.

Contact

Divanova Inc. (doing business as Repull) — hello@repull.dev